Adrian Robles F

Work History

Commercial & Consumer Team Leader

Tek-Experts | 2020 - Present

• Support three teams for a total of 32 support specialists.
• Lead personal interviews to locate new collaborators.
• Main link between the client and the support specialists.
• Define training needs and improvement areas with training team and tech lead.
• Lead collaboration meetings among departments.

Post Sales Coordinator

Tek-Experts | 2019 - 2020

• Support Commercial Executives in post-sales activities.
• Investigate and document escalations to generate tailored solutions.
• Maintain interdepartmental communication to ensure case resolution.
• Track and report account documentation needs.

Sr Customer Service & Migration Specialist

Lonza | 2018 - 2019

• Migrated and documented processes to develop training material.
• Tracked and updated processes for improvement.
• Provided coaching to agents for product support.
• Resolved escalations working with other departments.
• Supported team leader in management tasks.

Sr Customer Service Specialist

Auxis CR | 2014 - 2018

• Migrated processes new to the account and prepared SOPs for client approval.
• Provided training to new support specialists.
• Provided technical assistance and basic troubleshooting to customers via phone.
• Organized meetings to ensure stock and SLA.
• Processed and reviewed RMA requests.

Education

FreeCodeCamp

Responsive Web Design | 2019

Liceo Pacifico Sur

High School Diploma | 2000 - 2004