Adrian Robles F

Commercial Support & Process Migration Specialist

Work History
Commercial & Consumer Team Leader
Tek-Experts | 2020 - Present
  • Support three teams for a total of 32 support specialists.
  • Lead personal interviews to locate new collaborators.
  • Main link between the client and the support specialists.
  • Define training needs and improvement areas with training team and tech lead.
  • Lead collaboration meetings among departments.
Post Sales Coordinator
Tek-Experts | 2019 - 2020
  • Support Commercial Executives in post-sales activities.
  • Investigate and document escalations to generate tailored solutions.
  • Maintain interdepartmental communication to ensure case resolution.
  • Track and report account documentation needs.
Sr Customer Service & Migration Specialist
Lonza | 2018 - 2019
  • Migrated and documented processes to develop training material.
  • Tracked and updated processes for improvement.
  • Provided coaching to agents for product support.
  • Resolved escalations working with other departments.
  • Supported team leader in management tasks.
Sr Customer Service Specialist
Auxis CR | 2014 - 2018
  • Migrated processes new to the account and prepared SOPs for client approval.
  • Provided training to new support specialists.
  • Provided technical assistance and basic troubleshooting to customers via phone.
  • Organized meetings to ensure stock and SLA.
  • Processed and reviewed RMA requests.
Responsive Web Design | 2019
Liceo Pacifico Sur
High School Diploma | 2000 - 2004
Personal Profile

I am a fast-paced learner, always looking to succeed in the task at hand and compiling new skills for future projects. I love helping people and sharing the knowledge I gain with others to become a successful team.

Proactive and self-motivated, always having a clear target and working to set and accomplish new goals.

Contact Details


Notable Skills
  • M365
  • SAP
  • HTML5 & CSS3
  • Git
  • Command Line
  • Ubuntu
  • Jekyll
  • Visual Studio Code
  • GitHub
  • MSFT Volume Licensing